Received an ADA website demand letter? Here's what to do
A calm, step-by-step plan for the first 30 days after a demand letter or complaint arrives.
Service · Program
ADA compliance program
Accessibility that survives staff turnover, redesigns and new vendors — with the records that show regulators and courts you took it seriously.
What DOJ settlements require
Over the past decade, Department of Justice settlement agreements with businesses, universities and governments have converged on the same core requirements. We build programs around them, because they are the clearest public signal of what “compliance” means in practice:
- Adopt WCAG 2.1 Level AA (now 2.2) as the standard for web content, apps and documents.
- Appoint an accessibility coordinator with real authority.
- Publish an accessibility policy and an accessibility statement with a way to report barriers.
- Run annual audits by a qualified independent tester.
- Train web developers, designers and content authors.
- Require accessibility in procurement of third-party technology.
- Create a process for user feedback and timely fixes.
What we deliver
- Baseline assessment of your website, apps and document libraries.
- Policy and governance pack: policy, roles and responsibilities, publishing standards, exception process.
- Prioritized roadmap tied to your legal deadlines and highest-traffic journeys.
- Procurement language and a vendor review checklist, including how to read a VPAT/ACR critically.
- Training tailored to developers, designers, content editors and document authors.
- Evidence file: audit reports, remediation logs, training records and statements — the documentation your counsel will want if you receive a demand letter.
Who it’s for
General counsel and compliance officers who need a defensible position; CIOs and digital leaders who need accessibility to scale across teams; and public entities that must show progress toward the 2027 Title II deadline.
Frequently asked questions
Do we need a written accessibility policy?
No law requires a specific document, but every DOJ settlement agreement and most court-approved settlements require one. A policy, a coordinator, and a schedule of audits and training are the backbone of any credible program.
Can a program protect us from lawsuits?
Nothing guarantees you won’t be sued — anyone can file. A real program dramatically reduces the barriers plaintiffs find, and documented good-faith effort strengthens your position in negotiation and can reduce exposure.
Find out where you stand, in writing.
Send us a few URLs or sample PDFs. Within two business days you get a free, plain-English snapshot of your biggest accessibility risks and what it takes to fix them.